Privacy Policy – Last Updated: November 4, 2026
Special Needs Network, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we share it when you visit www.specialneedsnetworkinc.com, purchase medical supplies or special needs products, create an account, or interact with us (including by text message).
- Information We Collect
We may collect the following types of information:
- Information you provide directly: Name, email address, phone number, mailing/shipping address, billing information, account credentials, and details related to your orders (such as product selections, quantities, and any information you provide to help us fulfill medical supply or special needs product requests).
- Mobile/SMS opt-in information: When you opt in to receive text messages from us (for example, by providing your mobile number and consenting to receiving order updates, shipping notifications, or promotional messages), we collect your mobile phone number and the record of your consent.
- Automatically collected information: IP address, browser type, device information, pages visited, time spent on pages, referring websites, and essential cookies or similar tracking technologies.
- Other information: Any additional information you choose to share with us through customer support, product inquiries, or order-related communications.
We collect only that information that is reasonably necessary to process and fulfill orders for medical supplies and special needs products and to communicate with you about those orders.
- How We Use Your Information
We use the information we collect for the following purposes:
- To process, fulfill, and ship orders for medical supplies and special needs products.
- To provide customer support related to products, orders, or accounts.
- To send transactional messages (such as order confirmations, shipping updates, delivery notifications, or account notices).
- To send marketing and promotional communications, including text messages, if you have opted in.
- To personalize your experience on our website.
- To analyze usage trends and improve our website, product offerings, and services.
- To detect, prevent, and address technical or security issues.
- To comply with legal obligations.
- Sharing of Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
- Service providers: With trusted third-party vendors who perform services on our behalf (such as payment processors, shipping carriers, warehouse/fulfillment partners, email/SMS delivery providers, and analytics tools). These providers are only permitted to use your information to perform the services we request (for example, delivering medical supplies to your address).
- Business transfers: In connection with a merger, acquisition, or sale of assets.
- Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, safety, or property.
Mobile Opt-In and Text Message Consent
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Your mobile phone number and consent to receive text messages will only be used by Special Needs Network, Inc. (or our designated SMS service providers acting solely on our behalf) for the purposes you agreed to. We do not share your mobile opt-in data or text message consent with third parties or affiliates for their own marketing purposes.
- HIPAA and Health Information Privacy
Special Needs Network, Inc. takes the privacy and security of any health-related information seriously. While we primarily operate as a medical supply retailer and may not be a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA) in all circumstances, we apply strong privacy and security practices to any information that could be considered health-related or sensitive (such as product types, quantities, or other details associated with medical supply orders).
- We limit collection of health-related information to what is reasonably necessary to fulfill your order and provide customer support.
- We do not use or disclose health-related information for marketing purposes without your authorization.
- Access to order and customer information is restricted to authorized personnel and trusted service providers who need the information to perform their functions (for example, shipping and fulfillment).
- We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information we hold.
- If we ever act as a business associate of a covered entity under HIPAA, we will do so only under a signed Business Associate Agreement and in accordance with applicable HIPAA requirements.
If you have questions about how we handle information related to your medical supply orders, please contact us using the information below.
- Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We take additional care with information related to orders for medical supplies.
- Your Choices and Rights
- Text message opt-out: You may opt out of marketing text messages at any time by replying STOP to any message. You may also contact us using the information below.
- Email opt-out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or by contacting us.
- Access and correction: You may request access to or correction of your personal information by contacting us.
Depending on your location, you may have additional rights under applicable privacy laws.
- Children’s Privacy
While our products and services are provided to special needs people of all ages, we do not knowingly collect personal information from children under 13. If you are ordering medical supplies or special needs products for a minor, please provide only the information necessary to complete the order.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
- Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Special Needs Network, Inc.
6612 Fig St., Unit 103
Arvada, CO 80004
Phone: 303-403-9169
Email: info@specialneedsnetworkinc.com
Website: www.specialneedsnetworkinc.com